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5 ways to win with CX

Examining the Effects of Product Descriptions, Reviews, and Ratings on Purchase Decision

Understanding the consumer buying decision process means that businesses understand the stages customers go through to be able to come to a final decision whether to buy a product or not. This means that businesses should focus on creating products and services that meet the specific needs of each stage of the buying process, as any one stage can affect how likely a customer will remain/return as a customer. Customer Psychology is the study of how people make decisions, the reasons they buy and why they buy what they do. By understanding the psychology behind your customer, you can help your business develop more effective sales strategies and marketing campaigns, as well as build a deeper understanding of their journey within your business.

Customer Acquisition and Customer Retention: which one is more important

Before you sign up for a new business, you should ask yourself whether it is more important to find new customers or retain old customers. The more customers you have, the higher your return will be to the initial investment in the business. The average lifetime value of a customer is about 6 times higher for those who use their services once than those who use their services regularly. Therefore, losing a customer through lack of loyalty is much more expensive than gaining a new one by your brand advertising efforts.

A decline in organic reach on social media platforms

On the surface, social media might seem like a huge opportunity for brands. But growing numbers of consumers are following companies with a critical eye, seeing through the latest marketing strategy. Social media users are seeing your posts, but the content that audiences see organically on social media platforms is largely governed by algorithms. Social media networks want you to pay to play. Therefore, organic reach has declined.

10 reasons of over spending cost which the most of businesses are doing

Reasons Businesses Overspend

In today's business environment, it's easy to overspend. Here are 10 reasons why companies do overspend and how you can avoid them.

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