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How to manage customer feedback in your business

As a business owner, you already know the importance of customer feedback. It's the key to understanding your customers' needs and preferences, identifying areas for improvement, and ultimately growing your business. But collecting and managing feedback can be overwhelming. With so many different channels available today, it's hard to keep track of everything! In this article, we'll show you how to effectively manage customer feedback in your business – from collection to implementation – so you can stay on top of what matters most: satisfying your customers!

Survey Design - How to create the great survey

How to create the great survey

Surveys are an invaluable tool for gathering information and feedback from customers, employees, and other stakeholders. However, it is essential to ensure that the questions you ask and the survey design you use are effective in gathering the data you need. In this blog post, we will explore 10 steps to help you create the best survey design possible and make the most of your survey data. From crafting clear and unbiased questions to testing your survey, these steps will help you create a survey that will give you the most accurate and useful results.

Digital transformation barriers which prevent the growth of businesses

Digital transformation represents a fundamental change in technology, business models and behaviors that a company needs to adopt to be able to compete in a rapidly changing digital-centric economy. Digital Transformation (DT) offers tremendous opportunities for growth and provides businesses with an important competitive advantage. However, the adoption of new technologies and the use of new methods will not be sufficient if there are no clear strategies for achieving defined goals.

E-Commerce: Mining Data for Better Business Intelligence

Business intelligence is a collection of data and information that is used to make more informed decisions, explore trends, and measure performance in an organization. Business intelligence reports can provide insights that can help an organization make better decisions regarding operations, support sales growth and focus on competitive advantages. It is also a process for gathering, storing, maintaining and distributing data about your business so it can be analyzed to learn more about your business. Gaining an in-depth understanding of the current market, customer behaviors and needs, and actions that need to be taken to support the company's growth strategies is critical for success, but it's much easier to do so when you have accurate data. The ability to gather, analyze, and optimize all of this information with a user-friendly analytics platform will help your team succeed in an increasingly competitive marketplace. Business intelligence, or BI, is a set of technologies that help data analysts gain insight into the performance, structure and content of large datasets. A business intelligence tool is an app, software program, or other analytics solution that supports the automation of the collection and processing of vast amounts of raw data from systems throughout the business. BI tools can also be used to create reports from query responses (that facilitate decision making) or to optimize query responses using machine learning techniques in conjunction with SQL-style joins.

The Impact of Artificial Intelligence on Innovation

Business is a global game, where countries compete with each other to win the hearts and minds of their people as well as capturing the markets of other countries. This is a quite challenging task and hence organizations have to focus on strategic planning, research & development in order to gain competitive advantage.

List of Platform Survey Online powerful for using

Marketers and business owners must consider what their customers want, not only what their company wants to sell. This means asking questions, observing behavior, and developing a deep understanding of the market at large. Yet, studies still show that many businesses rely too much on their own ideas and opinions instead of understanding their customers’ real needs.

Research in-house for SME

As a SME owner, you know that information is power. However, gathering relevant and accurate data can be overwhelming, time-consuming and costly. That's where in-house research comes in – a cost-effective way to generate insights into your industry or target audience without breaking the bank. In this article, we'll explore the benefits of conducting research in-house, how to do it effectively and when it's time to consider outsourcing.

Popular Sales and CRM tools for usage

Marketing and Company Reputation: The Best Strategies to Use.

The way you brand your company, craft your website, and present yourself on social media can shape the public's perception of who you are and how you're viewed in the business world. This is why each detail matters to your success—as it all matters to help you build a brand that resonates with customers. Today, with more channels and outlets for customers to interact with your company—both positively and negatively—brand reputation is important to all business success, regardless if you run a large-scale corporation or have your own side hustle. Reputation marketing focuses on developing and amplifying positive brand content to use your reputation as a promotional asset in marketing campaigns. Reputation is about acquiring and amplifying positive brand content for the purpose of acquiring new leads, but also to bolster existing relationships and strengthen current market positions It is an emerging field that combines elements of brand marketing and reputation management. In this fast-paced world, companies struggle to gain recognition and keep up with the competition. Brand reputation management helps establish a positive image of your company within the marketplace by communicating your value proposition in a way that reflects the values that are important to your customers and stakeholders.