As a business owner, you already know the importance of customer feedback. It's the key to understanding your customers' needs and preferences, identifying areas for improvement, and ultimately growing your business. But collecting and managing feedback can be overwhelming. With so many different channels available today, it's hard to keep track of everything! In this article, we'll show you how to effectively manage customer feedback in your business – from collection to implementation – so you can stay on top of what matters most: satisfying your customers!
Read more ...Digital transformation represents a fundamental change in technology, business models and behaviors that a company needs to adopt to be able to compete in a rapidly changing digital-centric economy. Digital Transformation (DT) offers tremendous opportunities for growth and provides businesses with an important competitive advantage. However, the adoption of new technologies and the use of new methods will not be sufficient if there are no clear strategies for achieving defined goals.
Read more ...One of the most common questions we get is “how do I get started?” or “what should I track?” It is important to understand that all data sources are important. Without it, you can’t measure your SEO performance or rank for referral traffic. And without data, you can’t improve your marketing strategies and reduce costs. But data tracking can be difficult. In this guide, we’ll teach you how to track data sources in order to understand what they mean, why they matter, and how to pick the right ones.
Read more ...What is Business Intelligence? Business intelligence is the use of data to help companies make educated decisions with the right information. BI, if done manually, needs a lot of resources and time. It is an integral part of the process and helps simplify and automate the process as well as generate qualitative reports Business intelligence is the process of bringing together data and information management tools to enhance customer experience, increase productivity and profitability, improve business processes, and make better decisions. This process involves the consolidation, analysis and presentation of business information to users of all kinds for the purpose of enhancing strategic and operational decision-making. BI encompasses a variety of technologies that automate the management of data, integrate multiple sources within the enterprise, and present results in a meaningful way that helps users make better decisions. The modern business intelligence (BI) model follows a bottom-up approach and allows users to interact with data and make strategic decisions at their own level. A simple example, an employee needs to see his salary details as compared to his colleagues. He can do so by logging into the employee portal, and then clicking on the salary tab, which is accessible via a link that appears on every account. Afterwards, he can customise this dashboard by entering his own information – total earnings, bonus percent etc.
Read more ...Facebook and Instagram are two of the most visited social media platforms by users whose age is between 14—18. It is a good platform to capture your market base and serve them with relevant products, which can be bought online. The key factor here is that both Facebook and Instagram allow you to create a Twitter-like experience in terms of content. For instance, people like to get their news from Facebook and this is why it has become very popular nowadays among teens and young adults. In this day and age, it’s almost impossible to ignore the power of social media. With Facebook still the top social media platform for total active users, why would you want to give up such a dominant position? If you’re not using Facebook for your business today, why not start? Once you start showing up on Facebook regularly, you’ll find that there are multiple ways in which it can be beneficial for your business. Facebook has more than 2 billion users, that is 1 in every 5 people on Earth. With billions of active users, it’s clear that both Facebook and Instagram are very powerful and offer many opportunities for businesses to grow their brands and engage consumers. Moreover, with both platforms having connections with each other and connecting with many users , the value of cross-promotion is very high.
Read more ...The history of waterfall and agile methodologies is a long one. The Agile movement was born out of the software world in Japan in the late 1980s, but only really gained momentum among software developers in the west during the late 1990’s. While both methodologies have a lot to offer, they are so different that many people feel they are at odds with each other. For the past decade, methodologies have been widely used in industry as a way to help companies analyze, plan and execute their projects. However, there are several differences between process-driven and user-centered methods that can influence your decision on which methodology is best suited for your project. In this article, we will explore these differences – what they mean and how they can impact the success of your project. Waterfall projects are linear, sequential and well-defined models that provide the necessary guidance and structure for project definition. This process makes it easy to gather stakeholder feedback, identify issues and concerns, develop a plan and define requirements before development begins. Agile is a kind of software development process that requires a focus on quality over quantity. It typically uses iterative, incremental tasks and processes in combination with collaboration among parties at all levels of the project. A key feature of Agile is its utilization of feedback, which enables continuous improvement throughout the product lifecycle.
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