NPS - Net promoter score and its application
NPS - Net promoter score and its application
The Net Promoter Score (NPS), a simple yet effective tool that has taken the business world by storm. NPS measures how likely customers are to recommend your product or service, providing valuable insights into their overall satisfaction. But it's not just about the score – NPS can be used to drive improvements and growth for your business. In this article, we'll dive into what NPS is, how it's used, its benefits, plus tips on calculating and improving your score. Get ready to take your customer experience game to the next level with NPS!
Read more ...