As a business owner, you already know the importance of customer feedback. It's the key to understanding your customers' needs and preferences, identifying areas for improvement, and ultimately growing your business. But collecting and managing feedback can be overwhelming. With so many different channels available today, it's hard to keep track of everything! In this article, we'll show you how to effectively manage customer feedback in your business – from collection to implementation – so you can stay on top of what matters most: satisfying your customers!
Read more ...In Vietnam, market research is more than just a marketing tool. It is a necessary step to determine whether or not a new product/service will be a success and if it truly meets the expectations of its target audience.It also gives you insight on which factors are influencing the success of your product/service in this industry. Market research allows businesses to spot opportunities and plan for future expansions, so they can increase their sales, or even remove products that no longer meet expectations
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