When we conduct research, we use qualitative data to understand people's opinions and experiences or to determine whether or not a product or service is meeting customer needs. In the digital world, we're lucky to have a wealth of qualitative data to work with. But how do you sort through this information and retrieve the details that matter most?
Read more ...Have you ever wondered what your customers go through before and after purchasing your product or service? Understanding their journey is crucial for businesses to provide exceptional customer experiences. This is where customer journey mapping comes in handy. It helps visualize the entire process of a customer's interaction with a brand, from initial awareness to post-purchase evaluation. In this article, we'll explore the benefits of creating a customer journey map, how to create one yourself and tools that make it easier, as well as its various applications.
Read more ...Finding out if your startup has product-market fit — that is, if you have validated that there’s a market for your product and people will pay money for it — sounds like something you have to do later in the process, when your business is already well on its way. But finding out whether your startup has PMF is important because it means you can justify investing resources during the next stage of growth.
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